How to Measure Contact Center Agent Productivity and Five Ways to Boost It
Playvox
JULY 14, 2023
To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. How long does it take agents to handle an inbound call or inquiry?
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