Survey Shows Growing Popularity of Call-Backs Among BPOs
Fonolo
MAY 22, 2018
Fonolo offers similar functionality, but in a platform-agnostic way, with a cloud-delivery model and SaaS pricing. That tells me more education is needed in the market because call-backs certainly improve metrics like abandon rate, as shown by the case studies below. This Call Center Reduced Abandon Rates by 62%.
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