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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. Call Abandonment Rate. Occupancy Rate. Contact Rate.

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Survey Shows Growing Popularity of Call-Backs Among BPOs

Fonolo

Fonolo offers similar functionality, but in a platform-agnostic way, with a cloud-delivery model and SaaS pricing. The answer, “To improve call center metrics” scored fairly low (only 35%). This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. Reduce Telco Cost.

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