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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

In the first blog in this 2-part series, we discussed the top healthcare contact center trends. AI-enhanced predictive analytics uses machine learning to identify trends that can better match patients with the right resources and make modifications to processes, including routing of calls. 6 Healthcare Call Center Technologies.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

What trends, such as AI , will shape CX in the coming years? Allow for additional customer sentiment comments in surveys and categorize them to spot trends for improvements. Put in place callback options during peak time periods to reduce wait times and call abandonment rates. Is your call center prepared?