Abandon rate Customer Support Schedule adherence Time management 
Playvox
JUNE 22, 2023
For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities. Even before agents are involved, customers are having positive or negative experiences with a customer support center.
Callminer
JANUARY 18, 2021
. “The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer. It requires a certain level of trust and transparency to have operators providing customer support in a remote location. “To Keep the customer journey in mind.
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