Call Center 101 – The Golden Rules of SLAs [Whitepaper]
Fonolo
SEPTEMBER 26, 2018
Anyone working in the service industry, be it in retail, health or finance, should get the low-down on Service Level Agreements (SLAs), and fast. The most-used industry standard is “80/20” (whereby 80 percent of inbound calls are answered within 20 seconds). Maybe you’re defined by reducing abandon rates.
Let's personalize your content