JustCall

MARCH 23, 2023

But what if your customers out-balance your resources? Could you risk ineffective customer service? Well, IVR could help you fix this little problem easily. IVR is a convenient option to help lower the operating costs and increase the efficiency of an organization. How does IVR work?

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98

SharpenCX

DECEMBER 9, 2020

I knew if I didn’t jump on a call with customer service right then and there, I’d likely forget (or procrastinate) until it was too late and I couldn’t get the charges removed. Most of us could probably quote the “Your call is very important to us…” automated message we hear whenever we reach out to customer service.

Abandon Call 67

Abandon Call Metrics Call Center Interactive Voice Response 67

JustCall

MARCH 9, 2023

Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? After a few seconds, every beep and screech on the customer service line begins to annoy the customer more. After a few seconds, every beep and screech on the customer service line begins to annoy the customer more.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40