TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Magazine, Forbes, U.S. Chase Clemons, Head of Customer Support at 37 Signals.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

DECEMBER 12, 2023

“Leveraging cloud and integration to enhance customer and employee experiences has delivered measurable ROI for ENGIE through greater efficiency and customer retention. .” And to deliver a project of this size two months ahead of schedule is exceptionally pleasing and yet further proof of our capabilities.”

Abandon rate 52

Abandon rate Interactive Voice Response APIs Self service 52

JivoChat

APRIL 13, 2021

Implementing customer service automation reduces administrative tasks for your customer service reps, allowing them to focus on relationship-building and other high-level tasks that improve customer retention and the user experience. Advantages Of Automating Customer Service. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40