Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. The Next Best Action is one of several call center KPIs that requires a strong focus on customer requirements and desires. Why is the abandonment rate important?
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