Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. Read on for an introduction to call center automation, plus our top software picks!

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Playvox

JULY 14, 2023

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Hodusoft

OCTOBER 19, 2023

Metrics such as average handling times ( AHT ), call abandonment rates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

VocalCom

AUGUST 26, 2019

For one, your brand may analyze browsing patterns on your website to learn more about frequently visited pages, popular products, and cart abandonment rates. Key performance indicators (KPIs) reveal the efficiency of your contact center practices.

Big data 48

Big data Customer Experience Abandon rate Contact center software 48

VocalCom

DECEMBER 18, 2017

Fortunately, predictive dialers offer the perfect solution to this problem, as this automated technology filters out obstacles and places calls at optimal times to ensure better results. Contact center costs are greatly reduced when a predictive dialer is used. Reduced costs.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

VocalCom

AUGUST 27, 2018

While you may feel that a newly unveiled product is exciting or that a new technology will revolutionize your service, what matters most is what your customers feel about these things. Ensure that a new technology is actually making your customers’ lives easier, and verify that they can reach you how and when they prefer.

Customer Service 48

Customer Service Abandon rate Contact center software Average Handle Time 48