aircall

DECEMBER 16, 2016

Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. No one enjoys waiting on hold, and high call abandonment is a symptom of that. These metrics don’t form an exhaustive list. Stay in the loop.

Call Center 82

Call Center call center software Abandon rate Metrics 82

Fonolo

JULY 27, 2021

These days, there are tons of key performance indicators (KPIs) and call center metrics to evaluate call center performance and call center agent performance. Take your pick — first call resolution (FCR) , abandon rate , customer satisfaction (CSAT) , and more. Abandon rate. Net promoter score (NPS).

Call Center 142

Call Center Abandon rate First call resolution Construction 142

aircall

DECEMBER 16, 2016

Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. No one enjoys waiting on hold, and high call abandonment is a symptom of that. These metrics don’t form an exhaustive list. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48

aircall

DECEMBER 16, 2016

Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. No one enjoys waiting on hold, and high call abandonment is a symptom of that. These metrics don’t form an exhaustive list. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48