Fonolo

JUNE 12, 2019

According to an Accenture study , consumers’ top two complaints were: Having to contact customer service multiple times; and. This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. Lower Abandonment Rates. The problem with this?

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

Fonolo

OCTOBER 24, 2019

According to an Accenture study , consumers’ top two complaints were: Having to contact customer service multiple times; and. This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. Lower Abandonment Rates. The problem with this?

Abandon rate 75

Abandon rate Call Center Contact Center Education 75

NICE inContact

OCTOBER 21, 2019

When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. Customers were sending an important message. The abandon rate had climbed to more than 20 percent! The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point.

Abandon rate 48

Abandon rate Cloud contact Contact Center Management 48

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. A high call abandonment rate is 10% or more. Dropped calls causing chaos in your contact center?

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59