BAYADA Home Health Care Reduces Call Abandon Rate 87%
NICE inContact
JULY 2, 2019
While BAYADA has experienced robust growth in past years, its New Jersey contact center wasn’t so healthy. From the beginning, BAYADA found a partner focused on its needs and solutions that brought major improvements. Just for starters, the abandon rate fell from 20 to 2.5 percent—an 87 percent reduction!
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