9 Successful Tips Of Customer Service Agent Key Performance Indicators (KPIS)
Dialer 360
SEPTEMBER 10, 2019
Usually, call center leaser may make informed strategies. Thus, the choices by analyzing comprehensive contact center metrics and KPIs. Whereas the call center during a particular time frame. Usually, it doesn’t include the time and taking to navigate with the IVR system. Occupancy Rate. Occupancy Rate.
Let's personalize your content