Remove Abandon rate Remove Caller satisfaction Remove Contact Center Remove Interactive Voice Response
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9 Successful Tips Of Customer Service Agent Key Performance Indicators (KPIS)

Dialer 360

Usually, call center leaser may make informed strategies. Thus, the choices by analyzing comprehensive contact center metrics and KPIs. Whereas the call center during a particular time frame. Usually, it doesn’t include the time and taking to navigate with the IVR system. Occupancy Rate. Occupancy Rate.