This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Abandon rate Remove Caller satisfaction Remove Contact Center Related Topics
Average Handle Time Service level Wait times Interactive Voice Response Call Center Customer centricity Customer Service Customer Support Metrics Surveys More Related Topics >
article thumbnail

Fonolo Saves Credit Union from Cisco Call-Back Chaos

Fonolo

MAY 5, 2020

They’re typically pretty pleased to be able to offer call-backs to their customers, and we’re delighted when they see drastic reductions in abandon rate and improvements in customer satisfaction. Handpicked related content: How to Eliminate Hold Time in Your Call Center. Fonolo Flattens Call Spikes.

Abandon rate 62
Abandon rate Caller satisfaction Banking Customer centricity 62
article thumbnail

9 Successful Tips Of Customer Service Agent Key Performance Indicators (KPIS)

Dialer 360

SEPTEMBER 10, 2019

Usually, call center leaser may make informed strategies. Thus, the choices by analyzing comprehensive contact center metrics and KPIs. The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction. Occupancy Rate.

Customer Service 23
Customer Service Call Center Abandon rate Caller satisfaction 23
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024