Handle Call Spikes with a Conversational IVR
Xaqt
JANUARY 7, 2020
What's even worse is when call volume spikes are unpredictable or volatile in nature, making it near impossible to properly staff to manage the high call volume. And you might be surprised to learn that Conversation AI IVRs can handle a wider range of customer interactions than their touchtone or speech recognition based predecessors.
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