Remove Abandon rate Remove Call flow Remove Customer Service Remove Quality management
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How to identify high latency which is affecting your Customers Experience

Spearline

While there will always be some natural delay between call endpoints, high latency value will lead to great difficulties, cause frustration, and increased call abandonment rates. But how can you quantify the amount of latency your customer’s experience? Spearline Latency Test. How does it work?

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AI-Driven Excellence in Call Center Quality Management

Balto

Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.