Abandon rate Call flow Construction Contact Center 
Balto
NOVEMBER 28, 2023
Once the root causes behind low scores are identified, decision-makers within a contact center can start implementing personalized coaching sessions for agents to overcome their weaknesses and improve their performance in different customer interactions. This results in higher FCR rates and quicker, more accurate resolutions.
Babelforce
MARCH 16, 2023
IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center? In the context of the contact center, we call these CX Makers. What is a citizen developer?
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