What’s new in Freshcaller: Dissecting our upgraded dashboard for supervisors
Freshcaller
SEPTEMBER 7, 2018
Stats are available for total incoming and outgoing calls, abandoned calls, missed calls and voicemails. With this, call center supervisors can know when there is unusual traffic, higher abandonment rates, or fewer voicemails. 2) View abandoned calls. 5) Easily spot calls on hold.
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