Fonolo

SEPTEMBER 7, 2021

When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. DID YOU KNOW? For some companies, this means a multi-level IVR with many steps before accurately routing to the correct agent or department.

Interactive Voice Response 158

Interactive Voice Response Scripts Call Center Abandon rate 158

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. HoduCC – Call Center Software.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

aircall

MARCH 10, 2021

Call whispering is a feature that allows you to “whisper” suggestions to call center agents during calls without the customer hearing you. . The initial training period is also a good time to train call center agents how to use self-service software, so they can get immediate answers to questions during live calls. .

Call Center 62

Call Center Scripts call center software Best practices 62