Abandon rate call center software call center workforce Customer Experience 
JustCall
JANUARY 19, 2023
What is Call Center Optimization? Call centers are used to enhance customer experience by using modern and digital channels. With the help of contact center optimization, the business manages its regular call center operations and improves employee engagement.
Fonolo
JANUARY 25, 2022
From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Industry Report: State of the Contact Center 2022. What does call center workforce optimization look like?
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