Abandon rate, Call center experience and Morale

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Abandon rate

Call center experience

Morale

This Call Center Reduced Abandon Rates by 62%

Fonolo

NOVEMBER 8, 2017

Now members can simply “press 1 for a call-back” while Fonolo holds their place in the queue, eliminating hold times for members and ensuring an improved call center experience. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

Abandon rate

Abandon rate Call Center Morale Abandon Call

Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center

Contact Center Interactive Voice Response Virtual Agent Management

Customer Contact Central

This Call Center Reduced Abandon Rates by 62%

Why Every Contact Center Manager Should Consider Voice-Driven AI

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