When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. Tolerance for long wait times has been getting lower and lower. If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com).
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