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This Call Center Reduced Abandon Rates by 62%

Fonolo

Now members can simply “press 1 for a call-back” while Fonolo holds their place in the queue, eliminating hold times for members and ensuring an improved call center experience. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

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When Adding Call-Backs to Your Call Center, Beware The “Free” Option

Fonolo

The call center experience is under great scrutiny from today’s consumers. Let’s review what makes call-backs such a great addition to your call center: 1) Improve Customer Satisfaction. 2) Reduce Abandon Rates. How We do Call-Backs at Fonolo. See this success story.

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Why Call Center BPOs Need to Offer Call-Backs

Fonolo

But BPOs that offer call-backs go one step further as they are able to improve the call center experience and maintain service level expectations by: Smoothing out spikes in call volume. Decreasing abandonment rates. BPOs Can Increase Revenue with Call-Backs. What’s Inside: Lower Abandon Rate.