Abandon rate Call center experience eBook outsourcing 
Fonolo
NOVEMBER 2, 2017
Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but to utilize value-added services that improve the customer experience. As the demand for outsourced call centers grows annually by 6%, it’s critical for BPOs to offer services that meet these growing expectations.
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. If you have a multi-site or multi-platform scenario, you will need to configure call-backs on each system separately. If some of the sites don’t have the same software setup, the experience might be inconsistent for your customers.
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