Abandon rate Call center experience Customer Service Webinar 
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. Let’s review what makes call-backs such a great addition to your call center: 1) Improve Customer Satisfaction. 2) Reduce Abandon Rates. Webinar] 3 Critical Contact Center Trends to Watch in 2018.
Fonolo
JUNE 21, 2018
You’ll hear from Ricardo Mejia, Vice President Centralized Services, First Service Credit Union, who will discuss how his contact center reduced abandon rates, improved the calling experience for customers and agents, and seized the opportunity to better manage spikes in call volume.
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