When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
The call center experience is under great scrutiny from today’s consumers. Replacing hold-time with a call-back is truly a “win-win”: Your callers get a more pleasant experience and the call center gets a more efficient operation. Webinar] 3 Critical Contact Center Trends to Watch in 2018.
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