Abandon rate Business Process Outsourcing Cloud contact outsourcing 
Talkdesk
SEPTEMBER 8, 2020
Here are some steps a health plan provider contact center can take now to help better manage this critical period: 1. Minimize the abandon rate Data indicates that the post-IVR abandon rate for the healthcare sector is about 7%. Ensure that your IVR is optimized to help minimize your abandonment rate.
Playvox
OCTOBER 19, 2021
Increased abandon rates. But if they genuinely need help, they’ll contact you again. So, staffing shortages don’t just increase abandons, they also increase volume, which can back up queues even more. When customer satisfaction is at stake, contact centers go the extra mile. Over and over.
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