NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Requires Larger amounts of data to “churn” if higher ratios are set.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Balto

NOVEMBER 28, 2023

Call Abandonment Rate: This metric gives the percentage of callers who decide to leave the virtual queue before an agent is able to assist them. Conduct workshops that teach your agents how AI encourages cross-functional collaboration and data democratization.

Quality management 52

Quality management Call Center Management Contact Center 52