8 Tips for Selecting an Effective Contact Center Strategy
Fonolo
FEBRUARY 18, 2021
Start with common KPIs such as Average Handle Time (AHT), First Call Resolution (FCR) and abandonment rates. It can be tempting to fall back on the classic solutions, such as hiring more agents or outsourcing your call center. Can you offer self-service channels on your website? Create a benchmark for success.
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