Abandon rate, Banking and Morale - Customer Contact Central

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Abandon rate

Banking

Morale

This Call Center Reduced Abandon Rates by 62%

Fonolo

NOVEMBER 8, 2017

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

Abandon rate

Abandon rate Call Center Morale Abandon Call

Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

OCTOBER 3, 2017

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls. One way to successfully accomplish this is through the member experience.

Call Center

Call Center Abandon rate Abandon Call Morale

This Call Center Reduced Abandon Rates by 62%

Catch Fonolo at the National Credit Union Call Center Conference

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