Remove Abandon rate Remove Banking Remove Management Remove Morale
article thumbnail

Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls. Managing Spikes in Call Volume. Contact Center Manager. Carol Cain.