article thumbnail

The Future of Customer Experience in Banking in 2023

Lumoa

By now, the importance of delivering a superb customer experience in banking is crystal clear. Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.

Banking 94
article thumbnail

“Forever Better”: Miele Canada and the Pursuit of Customer Service Excellence [Interview]

Fonolo

It doesn’t matter how much you have in your bank account or what your affiliations are: You belong to the customers. Miele University succeeded by building exercise programs to empower managers, supervisors, and leaders to sustain ongoing performance improvements around service excellence.