How predictive dialers work
Talkdesk
FEBRUARY 25, 2020
In a B2C scenario, with relatively short talk times, agents can go from an average of four contacts an hour manually dialing to 16 or more using a predictive dialer. For illustrative purposes, the graphic below depicts an example of a B2C connect (hit) rates during a day – in this case, calling landlines not mobile numbers.
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