Abandon rate Automotive Interactive Voice Response Surveys 
Global Response
MARCH 1, 2022
Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. Example #3: Call center KPIs for automotive businesses. Finally, let’s take the example of a business within the automotive industry. Customers frequently will be asked to rate their experience on a scale of 1-5, 1-10 or on a simple binary scale.
3CLogic
JUNE 23, 2023
The Fears Surrounding Voice AI for Business While there are immense benefits to using these tools, AI can make many uneasy, as some assume that AI will take over all human-managed roles. In one study , 65% surveyed call center agents revealed they had considered leaving their jobs in the next two years due to fears related to AI.
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