ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
This causes longer average speed of answer and higher abandonment rates. The already frustrated customer is now stuck in a queue with a long wait; that’s because staffing levels are down because contact centers don’t have enough customer-facing workers. All this costs more money. It’s a vicious cycle.
195 
Let's personalize your content