Remove Abandon rate Remove Automotive Remove Customer Experience Remove Journey mapping
article thumbnail

“Better Drives Us”: How Hyundai Canada is Signaling a New Era for the Auto Industry

Fonolo

Our customer service scores were embarrassingly low. For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. I think that probably ties into listening to customers and feedback and the overall landscape.”.