Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Wait-Time on the Phone vs. Chat. Why Customers Prefer Live Chat. For example – an abandoned shopping cart is a great opportunity to offer chat resolve a question or concern and to move the person closer to close.
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