25 Tips & Best Practices for Identifying the Best Call Center Services
Callminer
OCTOBER 22, 2019
Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. The evolving mechanism behind these trends are speech analytics driven by natural language processing (NLP.) If you’re hiring an outbound center — know your numbers. “A
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