article thumbnail

Boost Stadiums with Oracle EPM: Elevate Fan Experience and Ops

CSM Magazine

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

article thumbnail

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. This indispensable process optimizes agent availability, reduces wait times, and crafts engaging on-hold experiences. The result?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Trends, Business, and the Future of Sports

Avaya

Athletes are more entertaining, stats are more revealing, tech is more advanced, and the experience is prime! This presents stadium operators the ability to provide faster transactions, reduce wait times and more to positively influence the fan experience. For example, esports are in the big leagues now.

article thumbnail

Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates

CSM Magazine

We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. Only time-consuming ones.” Four tasks were listed by agents for taking the longest time: Asking for a customer’s information.

article thumbnail

Out of the House and into the Stadium: The De-Couching Dilemma

Avaya

I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. The high value endgame here is analytics. Analytics give us knowledge and insights into consumer behavior. The power to use analytics to elevate the in-person, in-stadium experience. Betting Against the House.

article thumbnail

How Artificial Intelligence is Transforming Customer Experience

Nicereply

Through machine learning algorithms, Apple predicts wait times in order to effectively optimize headcount. This new tech brings a whole new dimension of accessibility, automation, personalization and entertainment that increases customer satisfaction and engagement. Apple leverages AI tech in its Genius Bar appointment system.

article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Agents can also send feedback directly to script authors to further improve processes.