Fonolo

JANUARY 31, 2023

Because this will be a living document, it’s important to keep track of where this document lives to minimize the chances of your employees using outdated information. Involve your employees in data collection and analytics. Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

MAY 17, 2017

Aside from making calls physically easier to handle, computer telephone integration has several advantages; most CTIs now come with analytics modules that can both provide the agent with caller information and history, and record information about the calls themselves for analysis later. Gamification. Speech Analytics.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. For example, you can use call analytics to track the performance of your call scripts. When to Use GoTo Connect?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Fonolo

DECEMBER 13, 2022

A business development plan should be a living document, constantly updated with your call center’s objectives, goals, financial information, milestones, and methods to measure progress. Experiment with gamification. . Agent dissatisfaction: Keep your eye on your attrition rate (turnover rate) and absenteeism. .

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135