VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.
Lumoa
SEPTEMBER 30, 2022
Improving Products and Services Through Big Data. Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. . In the past, the biggest challenge wasn’t the collection, but the analysis and interpretation of this data.
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Callminer
MARCH 9, 2020
Integrate wider analytics tools into your scheduling solutions for better operational insights. “With integrated analytics software you’ll be able to better forecast agent numbers. Analytics data will be able to show you things like call volume trends, topics of calls, quality of calls and more. .”
Fonolo
NOVEMBER 17, 2020
Tip: If your contact center cares about the customer experience, wants to reduce abandon rates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Social Media ?
CSM Magazine
JULY 28, 2015
When customer security authentication is not a concern, providers can use the hold time to offer options to mobile callers that mitigate high abandonment rates (AAR) and optimize their on-the-go mobile requirements. On-Hold Omni-Channel Selection. Jumping into a text based chat is an example. Disconnect Mitigation Strategies.
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