Remove Abandon rate Remove Airlines Remove Consulting Remove Gamification
article thumbnail

3 Keys to Q4 Contact Center Success in 2021

Outsource Consultants

Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. 3 Great Ideas — and How to Get Started.