3 Keys to Q4 Contact Center Success in 2021
Outsource Consultants
SEPTEMBER 14, 2021
Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. Decreased call abandonment rates and total call time (by eliminating call holds). Reduced overall costs, with fewer agents required and fewer lines stuck on hold.
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