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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

When a call surge hits, your sales and customer service teams bear the brunt. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Offer self-service options Customers often call with the same common questions over and over.

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What is an ACD? The Basics of Automatic Call Distribution

Noble Systems

Within business hours, calls can be managed more efficiently to help reduce long wait queues – extended hold times can be harmful to your business – using tools like self-service and voicemail. Does it support advanced workflows, such as self-service and skills-based routing? Is the ACD interface easy to learn and use?