Abandon rate Agent burnout Best practices Morale 
JustCall
MARCH 6, 2023
Some of them are: Call arrival rate, for frequency of inbound calls. Call abandonment rate, which shows how many customers hang up before speaking with an agent. Average handling time, to indicate how long an agent takes to complete a customer call. Extra agent training for new technology can do the same.
Xaqt
FEBRUARY 26, 2020
For this reason, we created a program that combines Xaqt’s Cognitive IVR and Engagement Suite with business continuity best practices to get you prepared and mitigate the potential impact to your business or services should the situation deteriorate.
Fonolo
SEPTEMBER 28, 2021
They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. One single training strategy will ensure all of your agents are on the same page and will provide consistent service to all customers. 5 Best Practices for Training Remote Call Center Agents.
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