Fonolo

JUNE 22, 2023

Direct customers to self-serve tools While popular with customers, the voice channel is expensive to run and tricky to manage. Make a lasting impression on your customers According to Hubspot, 89% of customers are likely to purchase multiple times from a company with excellent service. Don’t just copy your voice IVR.

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

JivoChat

MAY 13, 2021

Expect this sector to become increasingly competitive, with brands attempting to find new long-term customers through promotional offers, free shipping, and targeted advertising. Over half of customers know when a brand is using personalization tailored to them, and two-thirds say they expect personalization. E-learning growth.

Banking 52

Banking Chatbots Self service Advertising 52

Global Response

MARCH 18, 2022

Omnichannel contact centers: the evolution of customer communication. When you think of the best forms of customer communication, what jumps to mind? Maybe it’s traditional advertising or digital display ads. So what’s the best form of customer communication? Or maybe you prefer email and social media.

Contact Center 71

Contact Center Call Center Best practices contact center solutions 71