What Is Interactive Voice Response (IVR) In A Call Center?
OctopusTech
AUGUST 31, 2022
It also gives them self-service options such as letting them know the operating hours and balances of their account or sharing billing information. Various self-service tasks performed by an IVR include checking the balances of the user’s accounts, tracking shipping and order information, booking a meeting with an agent, and so on.
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