OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Shoppers also might contact a company with billing questions or to find answers for a payment issue.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Playvox

JULY 31, 2023

Ensuring that employees can be a part of managing their schedule has big benefits. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. It also has a negative impact on SLAs, abandonment rates, customer retention, CSAT, and brand image.

Self service 85

Self service Management Coaching Contact Center 85

Callminer

JANUARY 18, 2021

“The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer. It requires a certain level of trust and transparency to have operators providing customer support in a remote location. “To

Best practices 226

Best practices Call Center Contact Center Scripts 226