Abandon rate Accountability Construction industry standards 
Fonolo
OCTOBER 19, 2023
This is good call management and call routing – so far, so good – but those customers are going to take more time than things like account balance inquiries and PIN resets. An 80/20 service level might rush agents through these more in-depth problems, and end up lowering your quality of service, and your CSAT ratings.
Hodusoft
AUGUST 2, 2023
As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other. In both of our examples, the cost per call of $4 falls under the industry standard range. What is a good cost per call?
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